Privacy policy.

Privacy Policy

Effective Date: 7/17/2025

Lucky Towing Services LLC is committed to protecting the privacy of our customers. This Privacy Policy explains how we collect, use, and protect the information you provide to us.

1. Information We Collect

We may collect personal information from customers in the following ways:

  • When you call or text us to request towing, lockout, junk car removal, or other related services.

  • When you provide your location, vehicle information, or other details related to the service.

  • When discussing service pricing, either over the phone or through text messaging.

The types of information we may collect include:

  • Name and phone number

  • Location/address

  • Vehicle details (make, model, condition)

  • Communication history (text or call logs for service confirmation)

2. How We Use Your Information

We use the information collected to:

  • Respond to service requests

  • Provide towing or related services

  • Contact you with updates about your service

  • Discuss pricing and confirm logistics

  • Maintain internal records for scheduling and accountability

We do not share, sell, or rent your personal information to third parties.

3. How We Protect Your Information

We take reasonable steps to keep your information secure, including:

  • Limiting access to personal information to only authorized personnel

  • Storing communication data (texts or calls) securely and only for necessary business use

However, please note that no method of transmission over the internet or phone is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

4. Your Choices

You can choose not to provide certain information, but this may limit our ability to provide services. If you wish to update or delete any personal data, please contact us directly.

5. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, you can contact us at:

Lucky Towing Services LLC
Serving Ellicott City & Catonsville, MD
📞 410-977-1375
✉️ luckytowingservices@gmail.com